Refund Policy for designsCo

Effective Date: August 3, 2026

At designsCo, we strive to deliver exceptional design services and value to all our clients. We have established a clear and fair refund policy for our hourly services, and project-based tiers.

2. Hourly-Based Services

For hourly-based design work:

• Pay-After Delivery Structure: There is no upfront payment required for hourly work.
  
• Review and Release: A design log or preview of the completed hourly work will be sent to you for review. Source files and final deliverables will only be released and sent over after full payment for the logged hours has been received.
  
• Disputes: If you are unsatisfied with the logged hours or work shown in the design log, you must notify us upon receipt to review the disputed hours before final files are released.

3. Project-Based Tiers

For custom or fixed-scope design projects:

• Upfront Deposit: Project engagements require a 50% upfront payment before work commences.
  
• Cancellation Before Project Starts: If you cancel the project before any work has begun, you will receive a 100% full refund of your upfront deposit.
  
• Cancellation Mid-Project: If the project is cancelled after work is completed, the upfront deposit is non-refundable. If its cancelled while it is in progress, you will be responsible for paying for the proportional value of the work that has already been completed and delivered up to the point of cancellation.

4. Refund Processing via Payoneer

• All approved refunds will be issued and sent back electronically via Payoneer to your original account or payment details.

5. How to Request a Refund, Pause, or Cancellation

To request a pause, cancellation, or refund, please contact us directly through our website at designsco.uk with your account details and project reference or email us at [email protected]